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Vi fast using ChargeHub for 3yr Promo

355 Views 5 Replies 4 Participants Last post by  s7davis
Well I picked my car up end last month. Day after I asked to switch to home charger instead of 3 years of free charging. After contacting them they are working on getting the home charger but in the mean time Vinfast had already set up the free charging which I am not using so they can not say that I have used it so can not switch.

The ChargeHub account they create for Vinfast promo is nice however, the app does not support the Electrify America charger for starting the sessions. It says you need to use the EA network cards and not the ChargeHub app.

I hope this gets fixed or it gets borderline false advertisement with being able to use Electrify America for free for 3 years.
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I was always going with the home charger for FREE and the $1200 towards the install. But, oh well. Tesla's price drop in Jan was at vinfast's loss.
@s7davis Are you a Vinfirst or Charged Up reservation holder?
@s7davis Are you a Vinfirst or Charged Up reservation holder?
I was a Charged Up reservation Holder. THey transferred me to home charging finally getting final details a month later for the shipping as they took my app account off the free charging 2 or 3 days ago. If anyone else is trying the same thing I would suggest trying to get it changed before getting the vehicle maybe it will be easier. But I got car on 3/23/23 put ticket in to change on I think 3/25/23 got word today that it they wanted confirmation on shipping address to get ready to ship the charger and set up the QMERIT credit.
I was a Charged Up reservation Holder. THey transferred me to home charging finally getting final details a month later for the shipping as they took my app account off the free charging 2 or 3 days ago. If anyone else is trying the same thing I would suggest trying to get it changed before getting the vehicle maybe it will be easier. But I got car on 3/23/23 put ticket in to change on I think 3/25/23 got word today that it they wanted confirmation on shipping address to get ready to ship the charger and set up the QMERIT credit.
Weird. I thought with Charged Up you got both the 3 year and the installed home charger. I reserved during the Charged Up promotion as well.

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Here in USA you had to pick 1 or the other you do not get both. The ChargeHub app does not support EA terminals which was advertised for US market as 3 years free charging on Electrify America stations. So the ChargeHub app will not work. So that can become a lawsuit for false advertisement as they were promising with Charged up promo home charger with up to $1200 credit for install or 3 years free Electrify America charging.


A VinFast Connected Home Charger and up to $1,200 towards installation charges with our charging partner, Qmerit
Or 3 years of complimentary public charging with Electrify America
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