VinFast Forum banner
1 - 18 of 18 Posts

·
Registered
Joined
·
22 Posts
Discussion Starter · #1 ·
Hello All,

I placed a reservation on 4/1/22 for a Model VF8. Interesting that there was no choice for various major options (like Eco vs Plus variants, color, etc) in the reservation process. I'm assuming these details will be determined when VinFast is able to commit to delivery and support in North Carolina. What is the plan for customer feedback/status information on reservations? Does anyone know?

Incidentally, I also own a 2021 Tesla Model 3 (Long Range Dual Motor). The VF8 will likely replace my wife's 2014 Acura MDX if delivery can occur sometime in 2023.

My assumption is that initial US deliveries will all be manufactured in Vietnam until the new US production plant is operational sometime in or after 2024.

By the way, I live in Pittsboro, NC, USA -- which is in Chatham County where Vinfast has recently announced their US manufacturing location. Looking forward to that plant tour in 2024!
 

·
Registered
Joined
·
34 Posts
Hello All,

I placed a reservation on 4/1/22 for a Model VF8. Interesting that there was no choice for various major options (like Eco vs Plus variants, color, etc) in the reservation process. I'm assuming these details will be determined when VinFast is able to commit to delivery and support in North Carolina. What is the plan for customer feedback/status information on reservations? Does anyone know?

Incidentally, I also own a 2021 Tesla Model 3 (Long Range Dual Motor). The VF8 will likely replace my wife's 2014 Acura MDX if delivery can occur sometime in 2023.

My assumption is that initial US deliveries will all be manufactured in Vietnam until the new US production plant is operational sometime in or after 2024.

By the way, I live in Pittsboro, NC, USA -- which is in Chatham County where Vinfast has recently announced their US manufacturing location. Looking forward to that plant tour in 2024!
I assume you know that you have to pickup your car in California . Vinvast seems right now to be the only company for the reservation first orders that you have to pick up at a vinvast showroom or service station which will be only in California as of right now . I confirmed this in email . so the option when taking delivery for me as of now is i would have to Fly to California , take delivery and i would then have a shipping partner ship my car to my home which is in Pennsylvania .I would then fly back. .. seems costly but looking at it compared to the Rivian that is 86-90K . so getting the VF9 Plus + the 5K off the price seems like pretty good deal. i estimate its gonna be at least 2-3K to get the VF9 back to my home and + travel.
 

·
Registered
Joined
·
22 Posts
Discussion Starter · #3 ·
I assume you know that you have to pickup your car in California . Vinvast seems right now to be the only company for the reservation first orders that you have to pick up at a vinvast showroom or service station which will be only in California as of right now . I confirmed this in email . so the option when taking delivery for me as of now is i would have to Fly to California , take delivery and i would then have a shipping partner ship my car to my home which is in Pennsylvania .I would then fly back. .. seems costly but looking at it compared to the Rivian that is 86-90K . so getting the VF9 Plus + the 5K off the price seems like pretty good deal. i estimate its gonna be at least 2-3K to get the VF9 back to my home and + travel.
I would probably not elect to pick up my car in California and would decline delivery if that's my only choice. I'm hoping that since my NFT is valid until the end of 2023, that by that time VinFast will have expanded it's delivery and service capabilities to North Carolina -- where they are committed to build their new US factory. At least that's my hope! By my post, I was hoping that someone who represents VinFast could explain at what point they will want/need me to provide my desired options for Variant, color, etc.
 

·
Registered
Joined
·
22 Posts
Discussion Starter · #4 ·
VinFast Reservation System is Under Maintenance: I placed a reservation for a VF8 on 4/1/22. Yesterday I logged into my account on the Vinfast Web Site. At this point my account appears but shows "no reservation." I contacted VinFast US support about this and they advised that their reservation system is under maintenance and that currently existing reservations are not showing. This is (also) apparently why some Vinfast reservation customers are getting emails to place a reservation -- when they already have one. The support individual indicated these problems will be resolved when the reservation system update/maintenance is completed -- but didn't advise on the time-frame for this. My hope is that once the maintenance is complete, individuals with existing reservations will be able to select certain vehicle options like model (Eco or Plus), color, etc. to complete the reservation process.
 

·
Registered
Joined
·
22 Posts
Discussion Starter · #5 ·
After checking with Vinfast US support again, they advised that the reservation update/maintenance is taking longer than expected. As of today (June 27) there is no estimate for when the maintenance will be completed. I've been assured that when completed all existing reservations will be properly reflected in the shop.vinfastauto.us accounts.
 

·
Registered
Joined
·
35 Posts
After checking with Vinfast US support again, they advised that the reservation update/maintenance is taking longer than expected. As of today (June 27) there is no estimate for when the maintenance will be completed. I've been assured that when completed all existing reservations will be properly reflected in the shop.vinfastauto.us accounts.
Not sure what to tell you. I placed reservation just a few days ago and it is showing.
 

·
Registered
Joined
·
22 Posts
Discussion Starter · #7 ·
Not sure what to tell you. I placed reservation just a few days ago and it is showing.
Glad to hear...at least there is some indication of life! Apparently older reservations (including mine made on 4/1/22 for a VF8) are not however! Which model did you order VF8 or VF9 ? When you placed your reservation were you able to order by model (ECO vs plus) and color ??
 

·
Registered
Joined
·
35 Posts
Glad to hear...at least there is some indication of life! Apparently older reservations (including mine made on 4/1/22 for a VF8) are not however! Which model did you order VF8 or VF9 ? When you placed your reservation were you able to order by model (ECO vs plus) and color ??
I put a reservation for the VF8. Reason was they had one displayed at one of the malls close to where I live before they open the showroom 5 minutes away so took the wife and she like it. Now makes me upset I didnt do the reservation during the VINFIRST campaign but not sure it would help me as you have to buy the vehicle by the end of this year.
 

·
Registered
Joined
·
22 Posts
Discussion Starter · #9 ·
I put a reservation for the VF8. Reason was they had one displayed at one of the malls close to where I live before they open the showroom 5 minutes away so took the wife and she like it. Now makes me upset I didnt do the reservation during the VINFIRST campaign but not sure it would help me as you have to buy the vehicle by the end of this year.
I think those who placed reservations during the campaign have the abilty to get the discount through the end of 2023...at least that's when my NFT expires. Time will tell, I guess. If my only option is to pick up the car in CA, I will likely give up on the reservation. I live in the county in North Carolina where Vinfast is building their US plant...so I'm assuming worst case, I could get one in 2024 locally (without the discount)....
 

·
Registered
Joined
·
31 Posts
I assume you know that you have to pickup your car in California . Vinvast seems right now to be the only company for the reservation first orders that you have to pick up at a vinvast showroom or service station which will be only in California as of right now . I confirmed this in email . so the option when taking delivery for me as of now is i would have to Fly to California , take delivery and i would then have a shipping partner ship my car to my home which is in Pennsylvania .I would then fly back. .. seems costly but looking at it compared to the Rivian that is 86-90K . so getting the VF9 Plus + the 5K off the price seems like pretty good deal. i estimate its gonna be at least 2-3K to get the VF9 back to my home and + travel.
Much helpful - I was wondering about pickup and delivery for the VF9 and posted on some other threads here too.
 

·
Registered
Joined
·
22 Posts
Discussion Starter · #14 ·
As i
Thanks, Art.

I was able to log into the account…will need to contact CS so they can add my reservation into this tool.
As I indicated above, Vinfast currently has their reservation system and website under maintenance. Until the maintenance is completed they are saying that many exisitng reservations will not be visible. As of a few days ago, there was no estimate for when this will be completed.
 

·
Registered
VinFirst.....VF8 converted to an order
Joined
·
173 Posts
For those of us who did reservations prior to being able to create an account we won't see our reservation until the never ending maintenance completes. As long as one has all the email confirmations, you are good.
I suspect we will see our reservation once the web site allows configuration of those who converted to a 'contract'.
 

·
Registered
Joined
·
22 Posts
Discussion Starter · #18 ·
For those of us who did reservations prior to being able to create an account we won't see our reservation until the never ending maintenance completes. As long as one has all the email confirmations, you are good.
I suspect we will see our reservation once the web site allows configuration of those who converted to a 'contract'.
That is correct...also per Vinfast US support email to me. They also said they "hope" that the actual ordering website will be availalble within a few weeks. Time will tell !
 
1 - 18 of 18 Posts
Top